档案资源开发2025年第39卷第3期《档案学研究》
基于用户信任分析的档案数字叙事可信服务实现策略研究——以CAS理论为视角
Research on the Implementation Strategy of Archives Digital Narrative Trusted Service Based on User Trust Analysis: From the Perspective of Complex Adaptive System Theory
天津师范大学管理学院 天津 300387
摘要
档案数字叙事研究是档案领域在数智赋能时代的新发展,研究其中的用户信任问题有利于从可信层面推动档案数字叙事服务的进一步完善。本文借助复杂适应系统理论的“刺激—反应”研究框架,基于问卷和访谈相结合的方法,探讨了用户在档案数字叙事服务过程中的信任反应机理。研究发现,可从用户信任状态更迭、信任路径演化、信任结构升级三个层次,为实现档案数字叙事可信服务提出合理建议。
关键词:数字叙事档案数字叙事复杂适应系统理论用户信任
Abstract
The study of the digital narrative of archives is a new development in the field of archives in the era of data and intelligence empowerment. Studying the user trust issue is conducive to promoting the further improvement of digital narrative trust services of archives. This paper uses the "stimulus-response" research framework of complex adaptive system theory and a combination of questionnaire survey and interview methods to explore users' trust response mechanism in the digital narrative services of archives. The study found that reasonable suggestions can be made for implementing archives Digital Narrative trustworthy service from three levels: the change of user trust status, the evolution of trust path, and the upgrading of trust structure.
Key words: digital narrative; digital narrative of archives; complex adaptive system; user trust
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